Sales case: Spoke motors for e-bikes

Client Backgrounder

Rudolf Oganesan is an avid mountain biker from Israel. He loves the sport of outdoor bike riding, and he enjoys pushing himself on extreme terrain. Last week, he participated in an intense mountain biking race but unfortunately had an accident that resulted in damage to his e-bike. He searched locally for a long time and never picked the right parts for safety and durability as well as lightweight, so he turned to Alibaba in hopes of finding parts that would meet his specific needs and repair his e-bike as soon as possible so he could get back to racing as soon as possible.

Customer Needs

Through discussions with Rudolph, we learned that he needed a new spoke motor with a parameter requirement of 48V, 1000W power, and 20 inches. This would provide him with the torque and power needed for steep climbs and fast descents. He also needed a new 6-speed flywheel that would provide him with a wide range of gears adapted to different terrains. As an experienced rider, Rudolph needed quality parts that could withstand intense riding conditions and crashes. He was unable to source the right parts locally, so he searched Alibaba to find suppliers that could meet his specific needs.

Solution Recommendation

Based on Rudolph's needs, we recommend our All Terrain 1000W Hub Motor paired with our 6-speed flywheel. The motor features rugged construction and copper wiring to effectively produce massive torque. The flywheel is designed with rugged alloy steel gears and sealed bearings for smooth shifting, even under heavy loads. These two components enable Rudolph to participate in challenging routes with confidence. We also guarantee that our parts are rigorously tested for durability and safety before they leave the factory and before they are shipped.

Problems encountered

Initially, Rudolph was concerned about the long delivery time, as he wanted to resume riding immediately. To address this, we expedited shipping and provided real-time delivery updates. We also discounted the order and included extra spare parts to ease his worries. On top of that, we also checked with him on compatibility issues to make sure that all the parts would meet his needs. Rudolph was very satisfied with the attitude and solution we showed.

Customer Reviews

Upon receiving the parts, Rudolph said he was very pleased with the quality and performance of the parts. The motor has plenty of power and shifts crisply, even when riding aggressively. He was able to easily install the components himself and was back on track faster than expected. Rudolph appreciated that we customized the solution to his needs and helped get his e-bike back up and running quickly. He said our customer service was outstanding, and he would enthusiastically recommend us to other mountain bikers looking for replacement parts for their e-bikes.

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